windsor suites lobby
Health & Safety

Clean & Safe, Together

The safety, health, and well-being of our guests and colleagues remains our top priority at The Windsor Suites. In this spirit, we’ve taken time to re-imagine the experience within our hotel to maintain the highest possible health and safety standards. Though this paves the way for a different kind of hotel stay, hospitality remains at the heart of what we do. We look forward to welcoming you to our hotels and maintaining a clean and safe travel experience together with you.

Effective July 22, anyone arriving into Philadelphia from 22 states and traveling for non-essential activities are recommended to self-quarantine for 14 days from their arrival in Philly. Please click here for more information and a map of the states.



Hand Hygiene, Masks & Gloves

  • Guests and colleagues are required to wear face masks in all public areas including when entering and exiting the hotel. We are happy to provide masks to guests should they need one.
  • Hand sanitizer stations are readily available in all public areas.
  • As additional precautions our colleagues wear gloves at all times and wash hands at regular intervals. All colleagues receive a temperature check upon arriving to work.

Cleaning & Sanitation

  • We clean and disinfect all high-touch areas and public spaces multiple times daily, including the use of an electrostatic gun to sanitize the fitness center, elevators and main lobby areas.
  • Stayover housekeeping service has been suspended. Upon vacancy, rooms are thoroughly cleaned using industrial grade disinfectant. Our team cleans all high-touch areas—such as door handles, light switches, TV remotes, thermostats and nightstands—as well as bathrooms with added vigilance.

Social Distancing

  • Guests are required to practice physical distancing by standing at least six feet away from other groups at all times.
  • Our colleagues practice physical distancing by standing at least six feet away from guests and other employees.
  • Elevator occupancy is limited to no more than two people at any time.


  • Our fitness center is open by reservation only. Please contact our guest experience team to make a reservation.
  • Our on-site restaurants and bars have revised their hours and menus. Click here to learn more.
  • Our rooftop pool is open with additional policies and procedures. Click here to learn more.
  • We have a streamlined and safe process for receiving food and grocery deliveries at all hotels.
  • We offer a curated list of local restaurants with to-go or delivery options.
  • Our valet team will offer to sanitize all interior touch points of your vehicle prior to returning safely to your care.
  • Those that are unable to have others handle your vehicle as a result of specific medical conditions may reach out to our valet team prior to your stay by contacting or .

Service at a Distance

  • Our colleagues are trained to deliver contact-less service, including touch-less check-in, check-out and ongoing help as needed.
  • To minimize in-room contact, our team will not enter a guest room if a guest is present except under emergency circumstances.
  • The experience of our guests remains our focus. Our Guest Experience teams are here for you—24 hours a day.

Building Access

  • The Windsor Suites is locked around the clock, with access limited to guests with current reservations.

Easing Travel Planning

With the goal of easing your travel planning, The Windsor Suites has adjusted our individual booking policies to give you additional flexibility by making the adjustments below:

  • Direct Reservations: All individual reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before September 30, 2020 can be changed or cancelled at no charge up to 24 hours prior to your scheduled arrival.
    • Third Party Reservations: Any Third-Party reservations (Expedia,, and Hotel Tonight) may be cancelled via the third-party booking provider where the reservation was made and are subject to the cancellation policy of that provider.

Please contact or (215) 981-5678 if you have any questions or concerns.