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FAQ
 

Frequently Asked Questions at The Windsor Suites

Q. What are you doing about COVID-19

The health and safety of our guests and colleagues is our top priority. With this in mind and in compliance with the order from the Pennsylvania Department of Health, we want to inform you of the following policy updates:

  • All arriving guests are required to have masks upon entry of the hotel. These masks must be worn in all areas of the hotel, except for your guest room.
  • Only registered guests with a reservation will be permitted on the property. Visitors are not allowed unless they are guests included on the reservation in our system.
  • Food deliveries are permitted, but will need to be met for pickup in the lobby (deliveries to the guest room are not permitted).

We also recognize that the COVID-19 virus has required all of us to be more mindful as we travel and go about our daily activities. We are diligently following the practices and guidelines set forth by the CDC and WHO on hygiene and cleaning. Click here to learn more about our cleaning protocol.


With the goal of easing your travel planning, we have also adjusted our individual booking policies to give you additional flexibility.

Q. How do I get to the Windsor Suites?

A. Located in Center City, close to the Franklin Institute, Independence Hall and the Philadelphia Museum of art, The Windsor Suites is easily accessible from major transit points.

  • From 30th Street Station, we are just a 5-minute Uber or taxi ride away.
  • From Philadelphia International Airport, a 20-minute cab ride will take you to our hotel on Benjamin Franklin Parkway

Q. Can I park my vehicle at the hotel?

A. Guests staying at our downtown Philadelphia hotel can enjoy the convenience of onsite valet parking for $45 per day (tax included) with in/out privileges. Please be aware that the garage clearance height at The Windsor Suites is only 6'5".

Q. What are the check-in and check-out times at The Windsor Suites?

A. Check-in time is 3 pm, and check-out is at 11 am. We will do everything we can to accommodate your travel plans if you need to arrive early or stay late. Get in touch with us and make your reservations at our downtown Philadelphia hotel.

Q. How many people can stay in a room?

A. The Studio Suite Kings at The Windsor Suites have a max occupancy of 2, our Studio Suite Doubles have a max occupancy of 4, our One-Bedroom King Suites have a max occupancy of 5, and our One-Bedroom Double Suites have a max occupancy of 6. Check out our spacious suites and set the stage for a delightful stay in downtown Philadelphia.

Q. Can you hold my luggage prior to check-in or after check-out?

A. Yes, we can keep your luggage in a secure location prior to check-in or after check-out. We will provide you with a tag to pick it up when needed. With personalized service and thoughtful features, our Philadelphia PA hotel ensures a hassle-free experience.

Q. Can I have a package delivered to The Windsor Suites?

A. Yes, you can get a package delivered to our downtown Philadelphia hotel. Make sure that the package recipient has the EXACT SAME name as your hotel reservation, and is addressed as follows:

ATTN: Guest (First Name Last Name)

This is to ensure that only guests with a valid reservation receive a package. All others will be returned to the sender. Please get in touch with our friendly staff if you have any questions.

Q. Does your hotel provide cribs?

A. Yes, cribs are available upon request at our downtown Philadelphia hotel. A combination of spacious suites, thoughtful amenities, and a convenient location on Benjamin Franklin Parkway makes The Windsor Suites ideal for families.

Q. Is The Windsor Suites pet-friendly?

A. Yes, not only can you bring your pet, but they stay for free at our downtown Philadelphia hotel. Located on Benjamin Franklin Parkway, The Windsor Suites is close to dog-friendly parks and paths like Cret Park, Sister Cities Park, and Rittenhouse Square. If you have any questions, please get in touch with the friendly staff at our downtown Philadelphia hotel.

Q. Are there any additional fees?

A. At The Windsor Suites, we authorize your Credit Card for room and tax (16.25%), plus $50/room for incidentals. If you show superhuman willpower and don't purchase anything, your incidental authorization will be returned at check-out. If you have any questions, please get in touch with the friendly staff at our downtown Philadelphia hotel.

Q. Do you accept cash?

A. While we do accept cash as payment during check-out at our Philadelphia, PA hotel, a credit card and photo ID are required during check-in. Enjoy the convenience of flexible payment methods when you stay at The Windsor Suites.

Q. What if I'm having trouble learning about your hotel or booking a stay?

A. At The Windsor Suites, we are always ready to go the extra mile to ensure a pleasant experience for guests with special needs. If you are vision-impaired or have any other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential difficulties related to using this website, please contact our team at contactus@thewindsorsuites.com.

Q. How old do I have to be to check-in?

A. The minimum age to check-in to our Philadelphia, PA hotel is 21 years old. Feel free to get in touch with us for more information on the policies of The Windsor Suites.

Q. Can I buy a day pass to the pool at The Windsor Suites?

A. Open through September 13, our rooftop pool is reserved for guests only. If you'd like to check it out for yourself, all you have to do is book a room at our downtown Philadelphia hotel.

Q. Is the Philadelphia Museum of Art wheelchair-friendly?

A. The Philadelphia Museum of Art features designated accessible parking, a barrier-free entrance, accessible restrooms, and free wheelchairs. For more information, check out the accessibility page, call 215-684-7602 or email AccessProg@philamuseum.org.

Q. What is the best way to get around Philadelphia?

A. Exploring the sights and sounds of Philadelphia is easy from our downtown hotel. The best way to get around Philadelphia is by foot or PHILASH bus. Most of the attractions are located in and around the Old City, Rittenhouse Square, and Society Hill areas, which are all pedestrian-friendly.