FAQ

Frequently Asked Questions | The Windsor Suites

Q: How do I get to The Windsor Suites in Philadelphia?

A: The Windsor Suites is a centrally located hotel on Benjamin Franklin Parkway in Center City Philadelphia, within walking distance of top attractions such as the Franklin Institute, Philadelphia Museum of Art, Independence Hall, and Rittenhouse Square.

From 30th Street Station (Amtrak): The Windsor Suites is just 1.1 miles away—a quick 5-minute drive by Uber, Lyft, taxi, or rideshare.
From Suburban Station (regional rail): Guests can easily walk to the hotel in about 5 minutes (0.3 miles), making it a convenient option for SEPTA travelers.
Fro Philadelphia International Airport (PHL): The Windsor Suites is approximately 9.5 miles or a 20-minute drive by cab or rideshare.

Thanks to its prime Center City location, The Windsor Suites offers easy access to public transportation, business districts, and Philadelphia’s most popular attractions, making it an ideal choice for both leisure and business travelers.

Q: Is parking available at The Windsor Suites in Philadelphia?

A: Guests of The Windsor Suites in downtown Philadelphia have access to convenient onsite valet parking.

Daily Rate: $55 per day (tax included) with full in/out privileges.
Garage Clearance: Maximum height is 6 feet 6 inches.
Oversized Vehicles: Valet parking is available for oversized vehicles; please notify the front desk upon arrival for assistance.

Whether you’re driving into the city or renting a car during your stay, The Windsor Suites’ valet service provides easy and stress-free parking, making your downtown Philadelphia visit more convenient.

Q: What are the check-in and check-out times at The Windsor Suites in Philadelphia?

A: Check-in at The Windsor Suites begins at 4:00 PM, and check-out is at 11:00 AM.

If you’re arriving early or need a late check-out, we’ll do our best to accommodate your travel schedule. Please contact our front desk in advance to make arrangements. For a seamless stay, book your reservation directly at our downtown Philadelphia hotel.

Q: Does The Windsor Suites have a restaurant?

A: The Windsor Suites features two on-site dining options: Con Murphy’s, offering classic American fare, and Asia on the Parkway, serving flavorful Asian cuisine. Both restaurants are conveniently located within the hotel, making it easy for guests to enjoy a meal without leaving the property. For those looking to explore Philadelphia’s award-winning dining scene, The Windsor Suites is within walking distance of top restaurants, offering a variety of culinary experiences for every taste:

Vernick Food & Drink – 0.6 miles – Contemporary American cuisine and creative small plates.
Amada – 0.7 miles – Spanish tapas and lively atmosphere.
Barbuzzo – 0.7 miles – Mediterranean-inspired dishes with locally sourced ingredients.
Fork – 0.8 miles – Upscale New American dining perfect for special occasions.
El Vez – 0.9 miles – Vibrant Mexican fare in a fun, colorful setting.

Guests can also take advantage of in-suite kitchens in all accommodations, perfect for preparing meals, snacks, or family-friendly dining during your stay.

Q: Is The Windsor Suites Philadelphia family-friendly?

A: Yes! The Windsor Suites in downtown Philadelphia is a family-friendly hotel, offering spacious suites with fully equipped kitchens, convenient amenities, and a central location on Benjamin Franklin Parkway—perfect for exploring the city’s top attractions with children. Recognized as the Best Family-Friendly Getaway by the Philadelphia Inquirer’s Philly’s Favorites for two consecutive years, The Windsor Suites is committed to providing a comfortable, welcoming, and convenient stay for families visiting Philadelphia.

From easy access to museums, parks, and family-friendly restaurants to in-room kitchens and thoughtful accommodations, The Windsor Suites makes visiting Philadelphia with kids enjoyable and stress-free.

Q: How many people can stay in a room at The Windsor Suites?

A: Room occupancy at The Windsor Suites varies by room type:

Studio Suite King: Sleeps up to 2 guests
Studio Suite Double: Sleeps up to 4 guests
One-Bedroom King Suite: Sleeps up to 5 guests
One-Bedroom Double Suite: Sleeps up to 6 guests

Our spacious, apartment-style suites are perfect for couples, families, or group stays in downtown Philadelphia. Explore our suite options and find the perfect fit for your visit.

Q: Are cribs available at The Windsor Suites in Philadelphia?

A: Yes, cribs are available upon request at The Windsor Suites. Simply let us know in advance or during check-in, and we’ll ensure one is placed in your suite. Our spacious accommodations, family-friendly amenities, and central location on Benjamin Franklin Parkway make The Windsor Suites an ideal choice for guests traveling with children.

Q: Does The Windsor Suites offer luggage storage before check-in or after check-out?

A: Yes, The Windsor Suites offers complimentary luggage storage for guests both before check-in and after check-out. Your bags will be securely stored, and you’ll receive a claim tag to retrieve them when you're ready. Whether you're arriving early or catching a late flight, our personalized service ensures a convenient and hassle-free stay in downtown Philadelphia.

Q: Can I receive a package during my stay at The Windsor Suites in Philadelphia?

A: Yes, guests are welcome to receive packages at The Windsor Suites. To ensure proper delivery, please follow these guidelines:

The name on the package must exactly match the name on your hotel reservation.
Address the package as follows:
ATTN: Guest (First Name Last Name)
The Windsor Suites
1700 Benjamin Franklin Parkway
Philadelphia, PA 19103

We recommend notifying the front desk if you're expecting a delivery. Please note that package storage is limited to guests with active or upcoming reservations.

Q: Is The Windsor Suites pet-friendly?

A: Yes! The Windsor Suites in downtown Philadelphia welcomes pets at no additional charge. Located on Benjamin Franklin Parkway, the hotel is close to popular dog-friendly spots such as Cret Park, Sister Cities Park, and Rittenhouse Square, making it perfect for walks and playtime with your furry friend. Recognized as the Best Pet-Friendly Getaway in the Philadelphia Inquirer’s Philly’s Favorites 2025, The Windsor Suites is dedicated to providing a comfortable and welcoming stay for both pets and their owners.

Please note, pets are not allowed in the Skyline Level or Pool Area on the 24th floor. For any questions or special requests, contact our friendly staff who are happy to assist.

Q: Are there any additional fees at The Windsor Suites in Philadelphia?

A: At The Windsor Suites, we authorize your credit card for the room and applicable tax (currently 16.25%), plus a $250 hold for incidental charges during your stay. This incidental authorization is a temporary hold and will be released at check-out if no additional charges are made. If you have any questions about fees or billing, our friendly front desk staff at our downtown Philadelphia hotel are happy to assist you.

Q: Does The Windsor Suites accept cash payments?

A: The Windsor Suites does not accept cash or prepaid cards for payment. A valid chip-enabled credit card and government-issued photo ID are required at check-in for all guests. Please ensure your credit card has chip functionality, as this is mandatory for payment processing. If you have questions about payment options, please contact our front desk team at our downtown Philadelphia hotel.

Q: What should I do if I have trouble learning about The Windsor Suites or booking my stay?

A: At The Windsor Suites, we are committed to providing an inclusive and accessible experience for all guests. If you have difficulty accessing information about our hotel or booking your stay—whether due to vision impairment or any other disability covered under the Americans with Disabilities Act (ADA) or similar laws—please contact our dedicated team for assistance at contactus@thewindsorsuites.com. We’re here to help ensure your visit to our downtown Philadelphia hotel is smooth and enjoyable.

Q: What is the minimum age to check in at The Windsor Suites in Philadelphia?

A: Guests must be at least 21 years old to check in at The Windsor Suites. For more details about our check-in policies or to ask any questions, please contact our friendly staff at our downtown Philadelphia hotel.

Q: Does The Windsor Suites have a pool?

A: Experience one of the best hotel pools in Philadelphia at The Windsor Suites! Our heated rooftop infinity pool offers panoramic views of the city, a relaxing sundeck, and a cozy firepit—perfect for both day and evening enjoyment. The seasonal pool is open May through October from 9:00 AM to 8:00 PM daily, weather permitting. Enjoy complimentary Wi-Fi, lounge chairs (first come, first served), towels, and food and drinks available for purchase from room service.

If you're not an overnight guest, you can still enjoy the pool by purchasing a Resort Pass day pass, which grants access to our rooftop pool and other select hotel amenities. Resort Pass day passes are perfect for locals or visitors looking to relax without booking a room.

Q: What is the best way to get around Philadelphia?

A: Exploring Philadelphia is easy from The Windsor Suites in downtown Center City. Philadelphia has been named The Most Walkable City in the U.S. by USA Today 10Best for three years in a row, thanks to its compact layout, pedestrian-friendly streets, historic districts, and easily accessible attractions. For those who prefer not to walk, the PHILASH bus offers frequent, reliable service connecting major downtown attractions.

Q: Does Windsor Suites have a Lost & Found?

A: Yes, if you believe you left something behind during your stay, please click here to report the item and we will be in touch. Our Hotel Client ID is: 85391

Q: Is The Windsor Suites a smoke-free building?

A: Yes, The Windsor Suites is a 100% smoke-free building, including balconies and the pool/sky deck on the 24th floor. To ensure the comfort and safety of our guests, we use a patented air quality monitoring system that detects tobacco or marijuana smoke. If smoking is detected, a $500 cleaning fee will be applied.

Q: What Philadelphia attractions are near The Windsor Suites?

A: The Windsor Suites is centrally located on Benjamin Franklin Parkway in downtown Philadelphia, putting guests within walking distance or a short drive of the city’s most popular attractions:

The Franklin Institute: (0.2 miles) - A hands-on science museum with interactive exhibits, planetarium shows, and family-friendly programs.
Schuylkill River Trail: (0.3 miles) - Enjoy walking, jogging, or biking along the scenic waterfront path.
Rodin Museum & Barnes Foundation: (0.4 miles) - For art lovers, featuring impressive collections in beautiful settings.
Philadelphia Museum of Art & Rocky Steps: (0.5 miles) - Explore world-class art collections and take the iconic photo on the Rocky Steps.
LOVE Park & Logan Square: (0.7 miles) - Scenic public spaces ideal for relaxing, photos, and seasonal events.
Philadelphia City Hall: (0.8 miles) – an architectural landmark offering tours and panoramic views from the observation deck.
Independence Hall & Liberty Bell: (1.5 miles) - Discover the birthplace of American democracy with historic tours and exhibits.
Please Touch Museum: (1.9 miles) - Perfect for younger children, offering interactive play and imaginative learning.

The Windsor Suites’ prime Center City location makes it easy for guests to explore Philadelphia’s cultural, historical, and family-friendly attractions, all within minutes of the hotel.