Learn More About Our Philadelphia Hotel
Find quick answers to common questions about accommodations, amenities, location, and more. Our FAQs help you plan a seamless stay with all the details you need at a glance.
Guests of The Windsor Suites in downtown Philadelphia have access to convenient onsite valet parking.
- Daily rate: $57 per day (tax included) with full in/out privileges.
- Garage clearance: Maximum height is 6 feet 6 inches.
- Oversized vehicles: Valet parking is available for oversized vehicles; please notify the front desk upon arrival for assistance. A $10 oversized vehicle charge will apply.
Whether you’re driving into the city or renting a car during your stay, The Windsor Suites’ valet service provides easy and stress-free parking, making your downtown Philadelphia visit more convenient.
Experience one of the best hotel pools in Philadelphia at The Windsor Suites! Our heated rooftop infinity pool offers panoramic views of the city, a relaxing sundeck, and a cozy firepit, perfect for both day and evening enjoyment. The seasonal pool is open May through October from 9:00 AM to 8:00 PM daily, weather permitting. Enjoy complimentary Wi-Fi, lounge chairs (first come, first served), towels, and food and drinks available for purchase from room service.
If you're not an overnight guest, you can still enjoy the pool by purchasing a Resort Pass day pass, which grants access to our rooftop pool and other select hotel amenities. Resort Pass day passes are perfect for locals or visitors looking to relax without booking a room.
Yes. Cribs are available upon request before or during check-in.
A temporary authorization is placed for room and tax (16.25%) plus a $250 incidental hold. The hold is released at check-out if no additional charges are incurred.
Yes. Packages must match the guest name on the reservation.
Address packages to:
Attn: Guest (First Name Last Name)
The Windsor Suites
1700 Benjamin Franklin Parkway
Philadelphia, PA 19103.
Notify the front desk if expecting a delivery.
No. The hotel does not accept cash or prepaid cards. A chip-enabled credit card and government-issued photo ID are required at check-in.
Yes. Guests can report lost items online. The Hotel Client ID is 85391.
Yes. The hotel features two onsite dining options:
• Con Murphy’s – classic American fare
• Asia on the Parkway – flavorful Asian cuisine
Nearby top restaurants include Vernick Food & Drink, Amada, Barbuzzo, Fork, and El Vez.
All suites include kitchens for guests who prefer to prepare meals.
Yes. Complimentary luggage storage is available before check-in and after check-out. Items are securely stored and returned with a claim tag.
The Windsor Suites is centrally located on Benjamin Franklin Parkway in Center City – -Philadelphia, within walking distance of major attractions including the Franklin Institute, the Philadelphia Museum of Art, Independence Hall, and Rittenhouse Square.
From 30th Street Station (Amtrak): 1.1 miles away—about a 5-minute drive by Uber, Lyft, taxi, or rideshare.
From Suburban Station (regional rail): A 5-minute walk (0.3 mile).
From Philadelphia International Airport (PHL): Approximately 9.5 miles or a 20-minute drive.
Its prime Center City location provides easy access to public transportation, business districts, and top attractions, making it ideal for leisure and business travelers alike.
- Studio Suite King: up to 2 guests
- Studio Suite Double: up to 4 guests
- One-Bedroom King Suite: up to 5 guests
- One-Bedroom Double Suite: up to 6 guests
These apartment-style suites are perfect for families, couples, and groups.
Yes. The hotel is entirely smoke-free, including balconies and the rooftop deck. A monitoring system detects tobacco or marijuana smoke; violations incur a $500 cleaning fee.
Yes. Pets stay at no additional charge. The location is close to Cret Park, Sister Cities Park, and Rittenhouse Square. Pets are not permitted on the Skyline Level or the rooftop pool deck.
Yes. The hotel offers spacious suites with full kitchens, thoughtful amenities, and a central location ideal for families exploring Philadelphia. It has been recognized as the Best Family-Friendly Getaway by the Philadelphia Inquirer’s Philly’s Favorites for two consecutive years.
Check-in begins at 4:00 pm, and check-out is at 11:00 am.
Early arrivals or late departures may be accommodated upon request—contact the front desk in advance.
The hotel is committed to accessibility. Guests with difficulty accessing information or booking due to a disability may contact the team at contactus@thewindsorsuites.com for support.
Philadelphia is extremely walkable and has been named the Most Walkable City in the U.S. by USA Today 10Best for three consecutive years. The PHILASH bus also provides reliable service to major attractions.
Guests must be at least 21 years old to check in.
- The Franklin Institute – 0.2 mile
- Schuylkill River Trail – 0.3 mile
- Rodin Museum & Barnes Foundation – 0.4 mile
- Philadelphia Museum of Art & Rocky Steps – 0.5 mile
- LOVE Park & Logan Square – 0.7 mile
- Philadelphia City Hall – 0.8 mile
- Independence Hall & Liberty Bell – 1.5 miles
- Please Touch Museum – 1.9 miles
The central location on Benjamin Franklin Parkway makes exploring Philadelphia simple and convenient.